14.1

Nothing in this section should be interpreted to limit any rights that a customer may be afforded in terms of the CPA.

14.2

Should you wish to cancel the contract of sale with Evetech or return an item that you no longer wish to possess for a refund, you have the right to do within 7 business days after you receive the goods. This right only applies to goods that have not been opened or remain unused and that remain in their original packaging.

14.3

To exercise this right of cancellation, written notice must be emailed to Evetech at [email protected] providing the details of the goods ordered as well as the delivery and the order number. Notification by phone shall not be sufficient.

14.4

If you exercise your right of cancellation after the goods have been delivered, you will be responsible for the return of the goods to Evetech at your own cost. Goods may only be returned by prior arrangement at Evetech’s premises to ensure the return can be received.

14.5

Should an item become damaged in transit to Evetech, Evetech will not be liable for such damage and the risk remains vested with the customer until Evetech accepts delivery thereof. It is recommended that the customer take out the necessary insurance for items being sent to Evetech.

14.6

A refund may be refused in the event that the goods and/or packaging are damaged or lost while in transit.

14.7

Once Evetech has been notified of your cancellation of the contract and the goods are returned to Evetech, a refund will be processed within 30 days.

14.8

Where Evetech has had to incur any delivery or collection costs, such costs will be deducted from any refund due to a customer. Should you prefer Evetech to attend to the collection, kindly indicate so in your communication canceling the agreement between yourself and Evetech.

14.9

Refunds may also be subject to deductions for bank and credit card charges incurred by Evetech.

14.10

If the goods are not returned within 7 days of notifying Evetech of your intention to cancel the agreement and request a refund, Evetech shall not be liable to refund you for such goods.

14.11

Where a product is returned and it is not in its original packaging or the packaging has been opened, Evetech may in its sole discretion elect to process the refund, less an additional fee.

14.12

Where a refund for computer software is requested and the same has been opened or the seal broken, such product shall not be eligible for a refund. The same applies to consumer goods which by their very nature cannot be returned, save where a fault is discovered which could not otherwise have been discovered without breaking open the seal.

14.13

In the case of custom-build computers, a charge for PC-Assembly may be deducted from any refund due to you. Where custom-build PCs are constructed according to customer specifications and the customer cancels the agreement and requests a refund, the following cancellation charges apply:-